dkpk Privacy Policy

1 Introduction and Purpose

dkpk is one of the trusted online betting and casino platforms in Bangladesh. Protecting our users' privacy is one of our primary responsibilities. The main purpose of this privacy policy is to inform our users about what kind of data we collect, why we collect it, and how that data is used.

To protect the data of every person using dkpk's services, we use industry-standard SSL encryption and secure data storage systems. We never sell your information to third parties or use it for unauthorized purposes.

Please read this policy carefully. If you have any questions, contact us through our 24/7 live chat support or by email.

2 What Information We Collect

2.1 Registration and Account Information

When you create an account on dkpk, we collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred payment method details (e.g., bKash, Nagad, or Rocket account number)
• Password (stored in encrypted form)

2.2 Identity Verification Information

As part of security and compliance, we may request identity verification documents when needed, such as:

• Copy of National ID card (NID)
• Passport or other government-issued ID
• bKash / Nagad / Rocket payment proof

2.3 Transaction Information

A record of every deposit and withdrawal you make on our platform is stored securely. This includes the amount, date, payment method, and transaction status.

2.4 Gaming Activity Information

Your gaming history, betting records, and time spent on the platform are stored. This is used to ensure responsible gaming and to improve your experience.

2.5 Technical Information

When you visit our website, the following information may be collected automatically:

• IP address
• Browser type and version
• Device information (mobile, tablet, or computer)
• Cookies and session data
• Page view history and click patterns

3 Purpose of Data Use

dkpk uses the information collected about you only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To provide betting, casino games, bonuses, and promotional offers.
• Payment processing: To complete deposits and withdrawals and to keep transaction records.
• Customer support: To resolve your issues and provide 24/7 live chat support.
• Responsible gaming: To detect unusual gaming behavior and ensure your safety.
• Fraud prevention: To maintain account security and detect suspicious activity.
• Service improvement: To improve platform performance and user experience.
• Communication: To send important updates, bonus offers, and promotional information.

We never sell your information to advertising agencies or unauthorized third parties.

4 Data Sharing and Disclosure

dkpk may share your personal information with third parties in limited and specific circumstances:

4.1 Payment Processors

The minimum information required to complete transactions through bKash, Nagad, or Rocket is shared with the relevant payment provider. This information is used solely for processing payments.

4.2 Technology Service Providers

Trusted technology partners are engaged to operate our platform, such as server hosting, security verification, and data analytics services. These partners are required to comply with our privacy policy.

4.3 Legal Obligations

Information may be disclosed as required by a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such cases, we will provide only the information that is legally required.

4.4 Business Transfer

In the event of a business merger, acquisition, or sale of assets, user information may be transferred. We will notify users in a timely manner before any such change.

5 Cookies & Tracking Technology

The dkpk website uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Essential for managing basic website functionality (login sessions, security).
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collects platform usage statistics to help improve the service.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling necessary cookies may cause some features of the website to not work properly.

6 Information Security Measures

dkpk maintains industry-standard security measures to protect your personal information:

• All data transmissions use SSL encryption .
• Password and sensitive information Hashed and encrypted are stored.
• At the server level firewall and anti-intrusion system remains active.
• Against unauthorized access to the account Two-factor authentication system is in place.
• Regularly security audits conducted by the security team.
• Data access is limited only to authorized personnel .

Even so, it is not possible to guarantee 100% security when transmitting data over the internet. We therefore ask you to use a strong password and not share your account information with anyone.

7 Information Retention Period

dkpk stores your personal information in accordance with the following policy:

• All information is retained for as long as your account remains active.
• Even after an account is closed or deactivated, certain information may be kept for a specified period for legal obligations, fraud prevention, or dispute resolution.
• Transaction records are retained for an extended period for financial regulatory reasons.
• Once the required retention period has ended, information is securely deleted or anonymized.

8 User Rights

As a user of dkpk, you have the following rights:

8.1 Right to Access Information

You can ask us at any time about what information we are storing about you.

8.2 Right to Correction of Information

If any of your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion of Information

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, some information may not be possible to delete before a specified period.

8.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes, particularly in the case of marketing communications.

8.5 Process for Exercising Rights

To exercise any of the above rights, please contact our support team via live chat or email: [email protected]

9 Protection of Minors' Information

dkpk is a platform intended only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is carried out during the registration process. If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

Request to guardians: if you believe your child has created an account on dkpk, please contact us immediately.

10 Third-Party Links and Services

The dkpk platform uses services from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These providers have their own privacy policies that apply to data shared with you through their platforms.

The technical services of bKash, Nagad and Rocket are used for payment processing. The privacy policies of these organisations are not under the control of dkpk. It is therefore advised that you read their respective privacy policies on the relevant payment service websites.

11 Policy Changes and Updates

dkpk reserves the right to update or change this privacy policy at any time. For significant changes, we will notify users in the following ways:

• Displaying a notice on the main page of the website.
• Sending details of the changes to the registered email address.
• Changing the "Last Updated" date at the top of this page.

If you continue to use our platform after the updated policy is published, you will be considered to have given your consent to the new policy. It is therefore advised that you visit this page regularly.

12 Contact and Complaints

If you have any questions, concerns or complaints regarding this privacy policy, please contact us in the following ways:

• Live Chat: 24/7 Bengali live chat support is available.
• Email: [email protected]

We will review your complaint as soon as possible and take the necessary steps to resolve it.

dkpk believes that your privacy is not merely a legal obligation — it is the foundation of our trusted relationship with you. We commit that your information will always be handled with respect and care.